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How We Handle Your Account Information

We collect, store and protect the information you share when you open an account, deposit via bKash or Nagad, and use our sports and casino lobbies.

Account data protectionWallet transaction recordsCookie and device trackingYour data rightsContact for privacy questions
Dhaka 71 How We Handle Your Account Information
PRIVACY CONTACT

Reach Us About Your Data

If you have questions about how we handle your information, want to request access to your account data, ask us to correct or delete records, or submit a complaint about privacy practices, contact our support team through any of these channels. We respond to privacy enquiries within a few business days and walk you through the verification steps needed to fulfil data requests securely.

Team online

Live Chat

Open the chat widget in the bottom corner of any page and ask for privacy support. An agent will verify your account and guide you through data access, correction or deletion requests in real time.

Email

Send your privacy question or data request to our support email listed in the footer. Include your registered phone number so we can match your account and verify identity before sharing or changing any records.

Help Centre

Browse privacy and data-protection articles in the help section, covering common questions about what we collect, how long we keep it, how to download your data, and how to close your account permanently.

DATA PRACTICES

How We Protect Your Privacy

We built account security, payment confidentiality and data transparency into every layer of the platform so you control your information and understand how we use it. From encrypted wallet transactions to clear retention rules, these practices govern how Dhaka 71 handles the data you share when you bet on cricket, play slots or withdraw through bKash.

Secure Storage and Encryption

All personal data, payment credentials and transaction records are stored on encrypted servers with restricted access. Sensitive fields such as passwords and wallet PINs are hashed and never visible to platform staff or support agents.

Cookie and Tracking Notice

We use cookies to keep you logged in, remember language preferences, track session activity for fraud prevention, and measure platform performance. You can manage cookie settings in your browser, though disabling essential cookies may limit account functions.

Retention and Deletion

We keep your account data while your profile is active and for a defined period after closure to meet regulatory and dispute-resolution requirements. Request deletion by contacting support; we will remove records beyond mandatory retention windows within a reasonable timeframe.

Your Data Rights

You can request a copy of the personal information we hold, ask us to correct inaccurate details, restrict certain processing activities, or delete your account entirely. Reach us through live chat or email to start the verification and fulfilment process.

Common Privacy Questions

We collect your full name, phone number, email address, date of birth, and the payment details you provide for bKash, Nagad or Rocket deposits. We also log your device type, IP address, browser and activity across the sportsbook, slots and live casino for security and fraud prevention.

Contact our support team via live chat or email, confirm your registered phone number to verify identity, and ask for a data export. We will send a summary of your account details, transaction history and activity logs within a few business days.

We share data only with payment processors to clear your bKash, Nagad or Rocket transactions, with game studios to load your session, with fraud-prevention services to protect your account, and with legal authorities when required by applicable law. We do not sell your personal information.

We retain your data while your account is active and for a period after closure as required by regulatory record-keeping obligations. If you request deletion, we remove records beyond mandatory retention windows within a reasonable timeframe once verification is complete.

Yes. Contact support through live chat or email, verify your identity, and request account closure and data deletion. We will remove your profile and non-essential records, though some transaction logs may be retained to meet legal or dispute-resolution requirements in your jurisdiction.

We use session cookies to keep you logged in, preference cookies to remember language and display settings, and analytics cookies to measure platform performance. You can disable non-essential cookies in your browser settings, though essential cookies are required for account access and wallet functions.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.